Frequently Asked Questions
General Hotel Information
1. What time is check-in?
Check-in time is from 3pm on the day of arrival. In the case of an earlier arrival, we try our best to accommodate our guests where possible without any additional costs. Please note that an earlier check-in is subject to room availability. If a guest expects to arrive after 9pm, we would appreciate it if you could let our reception team know via phone on +353 (0)96 21033
2. What time is check-out?
Check-out time is at 12 noon on the day of departure. In the cases of late departure, we try our best to accommodate our guests where possible. Please note that a late check-out is subject to room availability and available until 1pm at a cost of €20. If you plan to avail of a late check-out, please arrange with our reception team during your stay.
3. Does the hotel offer baggage storage?
Yes, you can leave your luggage with the reception until your room is ready or you are ready to depart.
4. Does the hotel have WiFi?
Yes, complimentary high-speed WiFi is available throughout the hotel and bedrooms.
5. Is there a laundry service available?
Yes, you can leave your laundry with us and we’ll take care of it. Please note that additional charges do apply, full details are available from Reception.
6. What do I do if I accidentally left some items in the hotel?
If you have left any items behind following your stay at the hotel, please contact our reception directly via phone on +353 (0)96 21033 or email firstname.lastname@example.org and our team will be happy to organise collection or postage (charge applies) if the item is found.
7. Are pets permitted in the hotel?
No, pets are not allowed in the hotel, with the exception of guide and assistance animals.
8. Is the hotel reception desk open 24 hours a day?
Yes, the reception desk is operating from 7.30am to 10pm, there is a Night Porter on duty outside these hours.
9. What is the hotel’s smoking policy?
At the Twin Trees Hotel & Leisure Club, we operate a strictly non-smoking policy throughout the entire hotel. A deep cleaning fee will be charged to guests who are found to be in breach of our no smoking policy.
10. Is the hotel accessible?
Yes, we are proud to offer very good levels of accessibility throughout our hotel. Please contact Reception on +353 (0)96 21033 or email email@example.com if you would like any additional information.
11. Do you sell gift vouchers?
Yes, gift vouchers are available to purchase at the hotel reception desk or on our hotel website. Gift vouchers can be used in all areas the hotel including accommodation, our ‘Nest’ Bar Brasserie and the Leisure Club.
12. Do you provide printing facilities for boarding passes?
Yes, our reception team can assist with printing your boarding pass.
13. Does the hotel offer currency exchange?
No, we don’t offer currency exchange at the hotel, but we will be happy to direct you to the nearest facility.
14. Do you supply travel adapters?
Yes, travel adapters are available at reception.
15. Are there babysitting services available?
No, unfortuately this service is no longer available.
16. Does the hotel offer any family facilities and activities?
Yes, our Twin Trees Kids Club is available during most school holidays from 10.30am to 2.30pm Monday to Friday for 4yr – 12yrs pre-booking applies (availability is subject to numbers).
17. Do you have any special family hotel deals or packages?
Yes, the Twin Trees Hotel & Leisure Club offers a number of family packages and hotel deals for your visit to the West of Ireland and the Wild Atlantic Way. Visit our special offers page or call us directly on +353 (0)96 21033 or email firstname.lastname@example.org for more information.
18. Location & Parking
How far is the hotel from Ballina Town?
The Twin Trees Hotel & Leisure Club is 10 minute walk from the centre of Town. The hotel is located at the Downhill Road Exit off the N59 National Road and therefore easily accessible – More detailed information can be found using our Eircode F26 A3N7.
19. Is there parking near the hotel?
Yes, we offer onsite complimentary car parking at the hotel with space for approximately 30 cars.
20. What is there to see and do around the hotel?
Our location makes the Twin Trees Hotel & Leisure Club the perfect base for you when exploring the West of Ireland and the Wild Atlantic Way. We are walking distance to Belleek Woods, the largest urban woodlands in Europe. As well as a 10min drive to one of our wonderful 5km sandy beaches. There are many other top attractions in the local area which can be found from our Activities pages.
Rooms & Amenities
1. What room types does the hotel offer?
Twin Trees Hotel & Leisure Club has a total of 52 comfortable hotel bedrooms. Depending on your needs, you can choose between 5 different room types, including Standard Double Rooms, Superior Rooms, Family Rooms, Executive Rooms and the Executive Suite with an antique 4 poster bed. We also have a number of interconnecting rooms available at the hotel.
2. Does the hotel have family rooms?
Yes, we offer a number of spacious family rooms. All of our family rooms accommodate either 2 adults and 1 child or 2 adults and 2 children under the age of 12 years. If you should need some more space, we also have interconnecting rooms available. For a special rate on interconnecting rooms, call the hotel on +353 (0)96 21033 or email email@example.com.
3. Can I get a cot or camp bed in my room?
Yes, cots are available - as there is limited availability, please note this at the time of your reservation to avoid disappointment. We do not have camp beds available in the hotel.
4. Are the hotel rooms air-conditioned?
No, we do not have air-conditioning available in the guest bedrooms, we do have windows that open for air circulation.
5. Do the bathrooms have a shower or a bath?
All hotel bedrooms have a shower (some are walk-in and some are over the bath) and some rooms have both a bath and a shower. Please indicate your preference at the time of your booking.
6. Does the hotel offer wake-up calls?
Yes, we do offer wake-up calls. Please speak to a member of the reception team to arrange.
7. What amenities are included in the room?
All our hotel rooms have a hairdryer, iron and ironing board, as well as tea and coffee making facilities.
1. What dining options are available at the hotel?
Our ‘Nest’ Bar Brasserie serves up the finest local produce for you to enjoy and all cooked to perfection by our team of talented Chefs.
2. Does the hotel offer breakfast?
Yes, we are renowned for a great selection of breakfast buffet options available each morning. Choose from traditional grilled breakfast items as well as healthier and nutritious options to kickstart your morning. Breakfast is served at our Brosna Restaurant 7 days a week from 7.30am to 10am Monday to Friday and from 8am to 10.30pm at weekends and bank holidays (for those who like to have a lie-in).
If breakfast isn’t included in your rate, you can still purchase breakfast for an additional €12.50 for adults and €7.50 for kids.
3. What are the opening times of the ‘Nest’ Bar Brasserie?
The ‘Nest’ Bar Brasserie is open from 3pm for drinks only and food is is served from 5pm to 8.45pm Monday to Saturday and 7.30pm Sunday (excluding Bank Holiday weekends which is 3.30pm to 9pm)
4. Does the restaurant cater food for allergies?
Yes, all of our menus have a full allergy listing. Please inform your waiter if you have any allergies, vegetarian or dietary requirements our kitchen team will be delighted to assist.
5. Does ‘Nest’ Bar Brasserie offer a dedicated kid’s menu?
Yes, we offer a dedicated menu for our little ones. In addition, kids can also enjoy a 2-course meal from €10.50 (under 12’s). This menu option is not available for Adults.
6. Do you provide room service?
No, in-room dining is not available.
7. Is there a reservation for dinner required?
Yes, a dining reservation is required for weekends. We advise you to reserve your table in advance to avoid disappointment. To pre-book, please contact our team via phone on +353 (0)96 21033 or email firstname.lastname@example.org.
8. Is there any entertainment available in the hotel?
Yes, we have live music available on selected nights, please contact our team on +353 (0)96 21033 or email email@example.com for more information.
9. Do you cater for large groups? Can I book a private dining space for a special occasion?
Yes, we cater for large groups and special occasions. To enquire, please contact us via phone on +353 (0)96 21033 or email firstname.lastname@example.org.
1. Does the hotel offer a swimming pool and gym facilities on-site?
Yes, our Leisure Centre has a 16m swimming pool with a separate kiddies pool. We also have a jacuzzi, sauna and steam room on-site. For our more active guests, we provide a fully equipped and state-of-the-art gym catering for cardio, core and strength training. Whether you want to maintain your workout routine or plan to relax and unwind, you can do both in our onsite Twin Trees Leisure Club.
2. How deep is the pool in Twin Trees Leisure Club?
The pool depth starts at ankle depth and increases to a depth of 1.4 metres.
3. What are the opening hours of the Twin Trees Leisure Club facilities?
The Twin Trees Leisure Club facilities open from 8.00am – 9.00pm Monday to Friday and Saturday from 9.00am - 6.00pm Sunday & Bank Holidays 9.00am - 6.00pm. For further information, telephone +353 (0)87 1532796 or email email@example.com
4. Is there an age limit for using the leisure facilities?
Yes, children under 14 years old must be fully supervised and children under 9 must have a parent or guardian in the pool with them at all times. Please note that under 16’s are not permitted to use the steam room, Jacuzzi, sauna and gym.
5. Is the use of the leisure facilities complimentary for guests?
Yes, the use of our Twin Trees Leisure Club facilities is complimentary to all of our guests.
6. Is there a spa in the hotel?
No, there is not a Spa at the Twin Trees Hotel & Leisure Club.
Meetings & Events
1. Are there meeting and event room facilities available at the hotel?
Yes, we have 3 flexible meeting rooms available, suitable for business meetings, group meetings, training courses etc.
2. Does the hotel facilitate conferences?
Yes, our hotel does facilitate conferences.
3. How many people do your meeting rooms accommodate?
Depending on the meeting room layout, our largest meeting room (Lough Conn Suite) can accommodate up to 60 people theatre style.
4. What equipment is included in the meeting rooms?
All our meeting rooms are equipped with flipcharts, water and a projector. In addition, free high-speed WiFi will be provided complimentary in all meeting rooms.
5. Are there food and beverage options available?
Yes, we have a variety of refreshments and dining options as well as customised menus available for meetings to suit your budget and requirements. For more information, please contact us by phone on +353 (0)96 21033 or email firstname.lastname@example.org.
6. Do you have corporate rates available?
Yes, we have corporate rates and packages available. Should you wish to inquire about setting up a preferred agreement, feel free to contact us on +353 (0)96 21033 or email email@example.com.
Bookings & Cancellations
1. What is the best way to make a reservation?
The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages that are available. Alternatively, you can call us on +353 (0)96 21033 or email firstname.lastname@example.org.
2. What should I do if I haven’t received a booking confirmation?
If you have not received your booking confirmation, try to check your spam/junk folder. If you still haven’t received it, please contact our reservations team on +353 (0)96 21033 or email email@example.com and they will be happy to help or to re-issue a new confirmation.
3. What payment methods does the hotel accept?
The Twin Trees Hotel & Leisure Club accepts all major credit/debit cards with the exception of American Express and cash payments. The first night's accommodation is payable on arrival.
4. What is the hotel’s credit/debit card policy?
A valid credit/debit card is required to secure all bookings made online or over the phone, unless in cases where this is otherwise stated. Please note that nothing is charged to the card at booking stage when booking directly with the hotel (with the exception of advance purchase offers or bookings that require a deposit. This will be clearly outlined in the special offer terms and conditions).
5. What age are children for the purpose of hotel packages?
Under 12’s are considered to be children.
6. How do I make a group or multiple room booking?
To make a group or multi-room booking, please contact our reservations team via phone +353 (0)96 21033 or email firstname.lastname@example.org and they’re be happy to assist you with your request.
7. Are there any age restrictions when booking a hotel room?
To book a hotel room, you must be at least 18 years old. All under 18s must be accompanied by a guardian or parent.
8. Can I show up at the hotel without a booking?
Yes, we can accept walk-in bookings. However, we would always recommend to call ahead to the hotel or booking online prior to arriving to secure your reservation and to avoid disappointment.
9. Can I extend my stay?
Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Please contact our reception team if you plan to extend your stay.
10. How do I amend or cancel my booking?
If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage my Booking’ section on our website by using your confirmation number and email address. Alternatively, you can call us directly on +353 (0)96 21033 or email email@example.com to cancel or amend your booking.
11. What is the cancellation policy?
If you have booked the reservation directly with the hotel over the phone or online, the Twin Trees Hotel & Leisure Club offers free cancellation up to 48hrs prior to arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.
12. How can I cancel my reservation if I booked via a third-party website?
If you have booked via a third-party website, you will need to contact the third-party website directly to amend or cancel your booking as we cannot do that on your behalf. Please note that they have their own cancellation policies, so please refer to your confirmation email.
13. What does the “no-show” policy entail?
If a guest makes a reservation and fails to show up or doesn’t cancel the reservation successfully then we will take payment for the first night’s stay from the credit or debit card provided at the time of booking. If your booking is advance purchase, the total amount will be non-refundable and you will incur a 100% penalty charge for the entire duration of your stay.
Did We Answer Your Query?
We hope we have answered your question but if not please call us on +353 (0)96 21033 or email firstname.lastname@example.org and our helpful team will assist you.