Frequently Asked Questions
Helpful Information Before Your Stay
Everything You Need to Know About Staying at Twin Trees Hotel
Whether you're planning a visit to Ballina, organising a family break, or preparing for your upcoming stay, you'll find answers to our most frequently asked questions below.
Arriving & Departing
What time is check-in?
Check-in is available from 3:00pm on the day of arrival.
Can I arrive earlier?
Early check-in may be available subject to room availability. Please contact Reception in advance and we'll do our best to assist.
What time is check-out?
Check-out is at 11:00am. Is late check-out available? Late check-out may be available subject to availability. Please speak with Reception during your stay.
Can you store luggage?
Yes, complimentary luggage storage is available before check-in and after check-out.
Accommodation
Is WiFi available?
Yes, complimentary high-speed WiFi is available throughout the hotel.
Are family rooms available?
Yes, we offer spacious family rooms and interconnecting accommodation ideal for larger families.
Are travel cots available?
Yes, travel cots can be provided on request, subject to availability.
Are the rooms air-conditioned?
No, guest rooms are not air-conditioned.
Is the hotel non-smoking?
Yes, Twin Trees Hotel operates a strict non-smoking policy throughout the property.
Dining
Where can I eat during my stay?
Guests can enjoy dining at Frog's Bar & Dining as well as breakfast in the Brusna Restaurant.
Is breakfast available?
Yes, breakfast is served daily and includes a selection of cooked and continental options.
Do you cater for dietary requirements?
Yes, please let our team know about any dietary requirements or allergies and we will be happy to assist.
Do I need to reserve a table?
Reservations are recommended, particularly at weekends and during busy periods.
Do you cater for private dining and celebrations?
Yes, we host family gatherings, birthdays, anniversaries, communions, confirmations, and private dining events.
Relax & Recharge
Do hotel guests have access to Brusna Falls Leisure?
Yes, all hotel guests enjoy complimentary access to Brusna Falls Leisure during their stay.
What facilities are included?
Guests can enjoy the swimming pool, gym, jacuzzi, sauna, steam room, and ice bath facilities.
Is there a children's pool?
Yes, a dedicated children's pool is available.
Can children use the leisure facilities?
Children are welcome but must be supervised in accordance with leisure club guidelines.
Where can I find information about memberships, classes, and swimming lessons?
Please visit BrusnaFalls.ie for the latest information.
Family Stays
Is Twin Trees Hotel family-friendly?
Absolutely. With family rooms, leisure facilities, Ripples Play Area, and nearby family attractions, Twin Trees Hotel is ideal for family breaks in Mayo.
What is Ripples Play Area?
Ripples Play Area is our dedicated indoor play facility for younger guests and visiting families.
Where can I find opening hours and party information?
Please visit RipplesPlay.ie for full details.
Location & Parking
Where is the hotel located?
Twin Trees Hotel is located on Downhill Road, Ballina, Co. Mayo, beside the Brusna Falls and just minutes from Ballina town centre.
Is parking available?
Yes, complimentary on-site parking is available for hotel guests.
How far is Ballina town centre?
Approximately a 10-minute walk.
What attractions are nearby?
Guests can easily visit Belleek Woods, the River Moy, Enniscrone Beach, the Wild Atlantic Way, and many of Mayo's most popular attractions.
Bookings & Payments
How can I make a reservation?
The easiest way to book is directly through our website for the best available rates.
What payment methods do you accept?
We accept major debit and credit cards as well as cash payments.
What is your cancellation policy?
Cancellation terms vary depending on the rate booked. Full details will be provided during the booking process.
Can I amend my booking?
Yes. Guests who book directly can contact the hotel or use the Manage My Booking facility.
Accessibility
Is the hotel accessible?
Yes, Twin Trees Hotel offers accessible facilities throughout the property. For specific accessibility requirements, please contact our team before your visit.
Still Have a Question?
If you can't find the answer you're looking for, our team will be happy to help.
Phone: +353 (0)96 21033
Email: info@twintreeshotel.ie
We're Here to Help
Whether you're planning your first visit to Ballina, preparing for an upcoming stay, organising a family break, or celebrating a special occasion, our team is always happy to assist. From accommodation and dining to leisure facilities, local attractions, and everything in between, we're here to help make your experience as smooth and enjoyable as possible.
If you haven't found the information you're looking for, please don't hesitate to get in touch. We'll be happy to answer your questions, offer local recommendations, and help you make the most of your time at Twin Trees Hotel and in Mayo.
Cuirfear fáilte chroíúil romhat — a warm welcome awaits you.
