Stay Safe at the Twin Trees Hotel & Leisure Club

Living with Covid 19

Check-in process remains as contactless as physically possible, credit card pin pads sanitised after use

Key cards are sanitised after every use 

 

JOURNEY TO YOUR ROOM

We have sanitising stations at all HOTEL entry points

Our team will be clearly seen keeping our ground floor cleaned and sanitised throughout the day,

Please observe our protocols when using lifts, we encourage guests on the first and 2nd floors to use the stairs where possible.

ENTERING YOUR BEDROOM

Bedroom doors including handles are sanitised after each departure so will be fully sanitised upon arrival.

All our bedrooms are cleaned to the highest standards but as part of our continued effort in the fight against covid-19. All departing rooms will be sanitised following the Covid Safety Charter.

Including switches & controls including all lighting, electrical sockets, TV Remote Controls, Kettle, Hair Dryers etc.

Food service items including any crockery, cutlery, glasses, cups, saucers, tea & coffee stations.

Surfaces including vanity, tables, work desk, lockers, headboards, door handles including main door, drawers, curtain pull handles, wardrobe items including hangers, irons & boards, trouser press, literature etc..

All bathrooms including surfaces, taps, shower controls, baths, shower walls, shower rails, toilet seat, toilet flush, towel rails

All in room amenities including bulk dispensers, individual toiletries, tissue boxes, feminine hygiene, soap trays, tea trays, coffee & tea sachets.

Our linen is serviced externally through a very reputable Linen company who are held to the highest standards of treating bed linens. Our duvets and pillows are cleaned at all times with fresh mattress/pillow protectors and are chemically cleaned on a regular rotation.

 

AVAILING OF ALL WE HAVE TO OFFER

Our facilities will be open in line with Government directives. We will continue to keep up to date with all information on scheduled opening times and will react to this information to keep both our employees and Guests safe.

 

RESTAURANT & BAR

We will continue to work with HSE and Environmental Health Guidelines for food service in our Dining areas.

We operate restaurant service for breakfast whilst adhering to strict social distancing measures in place throughout our ground floor areas.

Dining reservations are essential for all service periods including breakfast lunch and dinner. 

 

EXERCISE

Our Gym is open with strict social distancing and hygiene policies, both residents and members will need to book their time slot prior to arrival.

 

SWIMMING POOL

Our swimming pool is open with social distancing guidelines in place. Space will be limited so it will be necessary to reserve time slots through our Leisure Centre reception team at the time of booking, as time slots will be allocated on a first come first serve basis.

In line with government guidelines we request all residents to shower and change in their bedrooms pre and post swim, as changing facilities will be limited and showers unavailable.

A slot of 30 minutes will apply in order to facilitate  both our guests and members.

 

MEETING ROOM FACILITIES

We can offer meeting room facilities depending on the number of attendees, we will only offer meeting room space where social distancing measures can be properly adhered to.

All meeting room furniture will be properly sanitised after every use along with all counters & equipment. 

Staff will service meeting rooms when required.

Breaks including teas and coffee can be served in the room

Working lunches are available to be served to the room

We can also offer restaurant dining, this must be pre-booked to ensure social distancing policies can be adhered to.

 

PLAN YOUR NEXT TRIP

Please take the time to let us know of your experience, we will of course keep you updated of any special offers available, simply opt in when signing your registration card and you will be kept up to date.

 

Rachael & Davy Smith

Directors

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