COVID-19 Safety Charter

Safe Hotel Ballina -After 3rd of July

Guest Safety in Ballina

We are sorry to confirm that the Twin Trees Hotel and Leisure Centre is remaining closed and will NOT be reopening as planned on December 27th 2020.

All bedroom bookings from December 27th to January 12th 2021 and are now cancelled. Note the date of January 12th 2021 is subject to change based on the national guidelines.

If you have a query the best way to contact us is by email at info@twintreeshotel.ie

Our telephone number is +3539621033 for any queries.

Below is some important information on how to manage your booking with us.

FOR BOOKINGS FOR DATES BETWEEN DECEMBER 27th to JANUARY 12th

THIRD-PARTY BOOKING AGENT (Booking.com, Hotels.com or Expedia.com)

  • We recommend that you log onto your booking website and cancel your booking 
  • To retrieve your booking details, look up your email or log into your account on your booking website
  • Most websites have a MANAGE YOUR BOOKING section where you can cancel or amend your booking
  • If you experience difficulty cancelling a booking with a third party please contact their support team
  • By cancelling your booking for the affected dates, you will have peace of mind that it has been cancelled on their systems and you will not incur charges with the third party
  • Sadly we cannot manage the administration of third-party websites as we do not have access to their systems

BOOKINGS MADE BY PHONE, EMAIL OR ONLINE AT WWW.TWINTREESHOTEL.IE

  • If you have a booking with us for during the affected dates December 27th to January 12th these bookings are now cancelled.
  • If you struggle to get in touch with us during the closure period please do email us on info@twintreeshotel.ie – We will get back to you as soon as we can.
  • If you would like to book for an alternative date with us please email us on info@twintreeshotel.ie

BOOKINGS FOR DATES FROM JANUARY 12th 2021 ONWARDS

  • Our advice at present is to keep future bookings beyond JAN 2021
  • If you are sure you will not travel please cancel accordingly
  • If you are thinking about visiting on a future date, we recommend you do so now to avail of our best available rates and some exclusive online deals
  • We offer FREE CANCELLATIONS up to 24-hour before your arrival date so there is no risk in booking for a future stay with us
  • If you are considering visiting us, there is no harm in making your plans now
  • Should things change we will offer full flexibility on your booking
  • See our website twintreeshotel.ie for the best rates & packages

We are deeply saddened to close. For now, we wish you and your family all the best, we look forward to welcoming you back to Ballina and the Twin Trees Hotel & Leisure Club when it is safe to do so,

Regards

Rachael & Davy

Directors

 

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