COVID-19 Safety Charter

HOTEL CLOSURE

HOTEL CLOSURE

We are sorry to confirm that the Twin Trees Hotel and Leisure Centre is remaining closed and will NOT be reopening as planned on December 27th 2020.

All bedroom bookings from December 27th to January 12th 2021 and are now cancelled. Note the date of January 12th 2021 is subject to change based on the national guidelines.

If you have a query the best way to contact us is by email at info@twintreeshotel.ie

Our telephone number is +3539621033 for any queries.

Below is some important information on how to manage your booking with us.

FOR BOOKINGS FOR DATES BETWEEN DECEMBER 27th to JANUARY 12th

THIRD-PARTY BOOKING AGENT (Booking.com, Hotels.com or Expedia.com)

  • We recommend that you log onto your booking website and cancel your booking 
  • To retrieve your booking details, look up your email or log into your account on your booking website
  • Most websites have a MANAGE YOUR BOOKING section where you can cancel or amend your booking
  • If you experience difficulty cancelling a booking with a third party please contact their support team
  • By cancelling your booking for the affected dates, you will have peace of mind that it has been cancelled on their systems and you will not incur charges with the third party
  • Sadly we cannot manage the administration of third-party websites as we do not have access to their systems

BOOKINGS MADE BY PHONE, EMAIL OR ONLINE AT WWW.TWINTREESHOTEL.IE

  • If you have a booking with us for during the affected dates December 27th to January 12th these bookings are now cancelled.
  • If you struggle to get in touch with us during the closure period please do email us on info@twintreeshotel.ie – We will get back to you as soon as we can.
  • If you would like to book for an alternative date with us please email us on info@twintreeshotel.ie

BOOKINGS FOR DATES FROM JANUARY 12th 2021 ONWARDS

  • Our advice at present is to keep future bookings beyond JAN 2021
  • If you are sure you will not travel please cancel accordingly
  • If you are thinking about visiting on a future date, we recommend you do so now to avail of our best available rates and some exclusive online deals
  • We offer FREE CANCELLATIONS up to 24-hour before your arrival date so there is no risk in booking for a future stay with us
  • If you are considering visiting us, there is no harm in making your plans now
  • Should things change we will offer full flexibility on your booking
  • See our website twintreeshotel.ie for the best rates & packages

We are deeply saddened to close. For now, we wish you and your family all the best, we look forward to welcoming you back to Ballina and the Twin Trees Hotel & Leisure Club when it is safe to do so,

Regards

Rachael & Davy

Directors

 

Guidelines –

Guests staying with us:

  • all guests will be asked to social distance from staff & other guests at all times
  • we are adopting a WALK ON THE RIGHT SYSTEM for all guests
  • on arrival guests will be asked to follow our queuing system for check-in
  • online check-in procedures will available
  • a welcome pack will available on check-in (coffee, tea, disposable cups etc.)
  • QR codes will be used for customer information on the hotel plus what to do in the area
  • guests need to declare that they do not have a temperature or are unwell on arrival
  • guests will be asked to provide payment at check-in to allow express checkout
  • we kindly ask guests to use their toilet facilities in their bedrooms to reduce the usage on our public facilities
  • breakfast will be served in the Brosna Dining room by table service only if you wish to avail of our express breakfast we are offering our take-away option for all guests
  • we will have medical masks available for purchase for any guests who wish to avail of them

 Cleaning of our Bedrooms:

  • all bedrooms & bathrooms will be deep cleaned
  • all stayover rooms will be untouched by our cleaning team once a guest has checked in
  • those requiring towels and toiletries can request at reception
  • all door handles & doors will be washed with bleach and cleaning agents daily
  • all linen & towels will be washed with additional bacterial cleaning agents
  • all bedrooms will be sprayed with sanitiser after cleaning

 

 

Cleaning of our Public Areas:

  • hand sanitiser will be available in various points throughout the property
  • we will have added soap options in our public toilets
  • our management team will check all public areas every 30 minutes
  • all public areas will be deep cleaned on a daily basis
  • all door handles & handrails will be washed with bleach and cleaning agents daily
  • all public areas will be routinely (at regular intervals) be sprayed with sanitiser

 

Food & Drink service:

  • from July 9th we will be open for food service
  • single use/disposable menus will be in operation
  • tables will be distanced from each other
  • tables will be available for 2 hours at a time
  • all service (for food & drinks) will be done based on table service
  • we can sell drinks (including alcohol) but it is only permitted with the consumption of food
  • guests/customers can consume beverages 30 minutes before food and 30 minutes after food
  • tables will be cleaned and sanitised after use

We are working in a unique situation. We are monitoring and implementing all government directives. We are constantly reviewing our operations to ensure guest and staff safety are our number one focus. We look forward to welcoming you to The Twin Trees Hotel.

 

Rachael & Davy Smith

Directors